Delivery & Returns


We deliver from Monday to Friday, excluding Bank Holidays, and can offer Saturday Service on request (depending on availability in your area).
We will attempt to dispatch all packages within 24 hours, although at peak times this may take slightly longer. Orders with products with special Requirements such as a Tech Service, two-tone service or a valid Defence Check may take longer to dispatch.

If more than 7 days have passed since we confirmed dispatch and your order has not arrived, then please get in touch with us through our Contact page.

Please note that most Couriers deliver Monday to Friday approximately between 7am and 6pm and also Saturday & Sunday, except for bank holidays. We do not directly have any control over the Couriers and cannot give a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier.

Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, at the discretion of our Couriers.

Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should any intervention be required.

If we don’t have stock of an item then we will call or email you letting you know that it is out of stock and we will give you a lead time or we will send it to you as soon as stock becomes available. If you want to cancel any items that are out of stock on your order we will be happy to refund you.

We always look to fulfil every order in full on time, but on the odd occasion an item is missing we will attempt to contact you prior to shipping. If your order is a Next Day service, and we cannot contact you, we will typically refund the missing item(s), and ship the rest of the order immediately, however on some occasions we may choose to hold your order while we await contact with you.

Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 48 Hours for you to advise us of missing / incorrect items.

Please note we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. bad weather, computer error, act of god etc. If such mistakes do occur we will look to resolve any issue as quickly as possible.

Please note that if there is no-one available to sign for the delivery and the delivery fails on 2 or more occasions then additional charges may be incurred for any further delivery attempts.


Times & Costs:

The cost of your delivery will be added to your Order Total at the checkout. Free delivery only applies for UK Mainland & NI customers only.

Please select the correct option for your country to ensure that you order is not delayed. We also reserve the right to adjust shipping methods and costs, we will hold your parcel and contact you should this be required.


Saturday Delivery's:

We can organise a special Saturday service to UK Mainland Customers, which will require an additional payment.

Unfortunately, we cannot offer the Saturday Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories, as these services can only travel by Sea and not by land only. To organise a Saturday Service Option Delivery or to request a quote on delivery costs then please get in touch with us via our Contact page.


Products with Special Requirements:

There is none, we do not charge extra postage just because its a specialized item like krylon paint, green gas or any gas for that matter, pyrotechnics etc.


Importing & Exporting:

Please note, it is the responsibility of the purchaser to ensure the legality of importation into their own country. We have had lots of experience with exporting around the world, and are familiar with most laws, though these could change at any time, so always check with your local authority before ordering. If we spot a problem with your order which requires confirmation we will always hold the parcel, although we cannot accept or hold any responsibility whatsoever for goods ordered which are then seized by Customs Officials or Airport Authorities in the UK or any other Country. If goods are seized, destroyed, damaged through inspection or confiscation in any instance, we accept no responsibility and will offer no form of refund, replacement or credit. If the goods are returned to us by the seizing authority we will be able to refund you for the payment of the goods, but not the shipping costs, minus any fines, fees, or charges imposed by that authority for handling the return of the goods, We will issue any refunds only once the products are received and checked by ourselves.


Shipping to the EU, Internationally or to Ireland?:

How to calculate postage:

You can easily calculate your Estimated Postage through the shopping cart once you have added the items to the basket.

To calculate a rough delivery cost first add items to your Basket, then navigate to the shopping cart, then enter your delivery post code into the Estimated shipping Box, and press estimate.
The best possible delivery method will be shown and will display the Estimated Delivery Cost. Please note that we will follow all the laws relative to your country, and if we cannot send out an item (such as an Airsoft Gun) we will contact you via Email for more information and hold onto the items.


Returns:

Please first contact us to notify us that you wish to return an item and obtain a return order number. When contacting us please have your order details handy (such as the order number or the full name and address on the order). If we are unable to find your order details such as if you cannot provide the order number or if the item was a cash purchase in store then you may also need to provide a proof of purchase for the return to proceed.

Whenever returning an item it's important to ensure that you package the items securely to prevent any damage in transit, please ensure the returns number is clearly visible on the outside of the parcel and also enclose a note in the parcel that has your contact details and the reason for the return (i.e. unwanted, faulty, incorrect item etc).

Please ensure that, unless previously agreed with us, all items that are returned complete and include all original parts such as original retail packaging, instructions and any included components like batteries and chargers etc. Items returned without a vaild returns number may take longer to process or may not be able to be accepted at all.


Returning any unwanted items (cancelled orders):

To return items of this nature you would need to notify us within 14 days of receiving them and then return them to us within 14 days of this notification.

You would be responsible for arranging and paying for the cost of the return and as such it is entirely your choice as to how you do this, however we would recommend that a tracked and insured service is used as we cannot cover any damage or loss in transit and can only take responsibility for the items once they have been received. In order to be refunded items will also need to be returned complete and in an ‘as new’ condition, items returned incomplete or that have been handled excessively may still be able to be refunded however a deduction may be made to the refund to cover the cost of the missing / used items.

Please note that we are unable to accept returns for cancellation for any items that have been 'customised to order' such as two tone items or items modified by the workshop at your request. This does not affect your ability to return these items if they are faulty or not as described.


Returning items that are faulty on receipt or items received not as described:

When you are returning an item due to a fault or if an item is not as described then please contact us for our returns address prior to posting anything back to us, the return postage cost is at the customers own cost and not ours.


Once the items are received by us:

When the returned items are received to us they will be initially inspected by our returns department and we will then contact you with an update if applicable.

For returns where we have sent you an incorrect item, we will contact you to arrange for either a replacement item to be sent to you or for a refund. For unwanted items the details will be passed onto our customer service team for the refund to be issued. This process is typically completed within 28 working days of the receipt of the items.

For faulty returns the item/s will then be booked into our workshop for a further more thorough inspection and we will again contact you with an update once this has been completed. Please note that although we will again look to complete this within the usual 28 working days, in busier periods or with more complex issues this process may take longer. We will however look to complete this process in a maximum time of 28 days unless otherwise agreed before hand with you.


Faulty items less than 30 days:

If you have returned a faulty item to us within 28 days of having received it then once it has been inspected, unless the fault is found to be due to user error or misuse, you can choose to either have the item refunded, replaced or repaired, we will also cover the cost of returning the item to you if repaired or replaced. (if the item is unrepairable or is not cost effective to repair then we may choose to issue a refund or replacement instead of a repair).


Faulty items over 30 days but less than 6 months:

If you have returned a faulty item to us outside of the 28 days of having received it but within 6 months then once it has been inspected, unless the fault is found to be due to user error or misuse, the item will be repaired and returned to you free of charge. (if the item is unrepairable or is not cost effective to repair then we may choose to issue a refund or replacement instead of a repair).


Faulty items over 6 months but within 12 months:

If you have returned a faulty item to us outside of 6 months of having received it but within 12 months, we will be happy to inspect it free of charge for you. If we are able to confirm the item has suffered from a manufacturers defect the item will be repaired and returned to you free of charge.(if the item is unrepairable or is not cost effective to repair then we may choose to issue a refund or replacement instead of a repair). If we are unable to determine that the item has suffered from a manufacturing defect, and you are unable to provide evidence of this, we may still be able to offer a repair however this would likely be a chargeable service.


What happens if a faulty item is not covered or is over 12 months old:

If an item is returned over 12 months after receipt, has not been purchased from us at all or after inspection we are unable to determine that the item has suffered from a manufacturing defect and you are unable to provide evidence of this, we may still be able to offer a repair however this would likely be a chargeable service. If this is the case we will contact you to discuss this prior to commencing any work.


Refunds:

Process:

When a refund is issued it will always be returned back to the payment method initially used for the purchase, we cannot issue a refund via a different method or to a different person.

Once a refund has been agreed we will typically process it straight away and it should clear back onto the original payment method within 7 working days, however during busier periods or if there are any other issues this process may take longer. We will however look to ensure all refunds are issued within a maximum of 28 days.


When a refund would not be offered:

There are certain circumstances where a refund may not be available examples of these are listed below:

If you knew an item was faulty when you bought it i.e. a ‘boneyard item’

If you have damaged an item by trying to repair it yourself or getting someone else to do it (though we may still offer to a repair it, provide a replacement or a partial refund)

Items that have been altered after receipt, either by you or a 3rd party.

Non-faulty customised items such as two toned items or modified workshop items.

Items returned by someone other than the original customer.

Non faulty items that have been used more than would be needed to inspect the items as you would reasonably do in a shop prior to purchase, a reduced refund may still be available, please contact us to discuss this.


Weapon Specific Terms:

FPS [feet per second]
The stated feet per second (FPS) listed on our website is based on the results achieved on the first unit taken into stock from our suppliers. Subsequent units on newer deliveries or new production runs may deviate from this figure substantially, Before dispatch we check weapon power (FPS Levels) ourselves in store using Chronometers to ensure compliance in accordance with UK Laws. This check is done solely for this purpose and is not done in relation to checking the performance, range or accuracy of the item.

11.1V LiPo

11.1V LiPo batteries are for use in highly tuned and modified AEGs ONLY. The use of an 11.1V LiPo, 10.8V NiMh/NiCd or higher voltages would be classed as miss-use and voids all warranty on all AEGs supplied by us, Para2 Airsoft, unless specified by ourselves on the product page on our website. This includes units where manufacturers, suppliers, other retailers or the airsoft media state that a unit is 11.1V LiPo ready.

11.1v LiPo batteries should only be used in guns where we have specifically stated that the item is suitable for 11.1v LiPo in the product specification or description of the product.

User Error

If any problems are deemed to have arisen from user error we cannot accept a return or issue a refund, we may still be able to help you in repairing the problem however this may be a chargeable service.

Examples of user error are, and not limited to:

Weapon Modification

We do understand that users like to modify their weapons, however we may not be able to cover a repair once a permanent alteration or modification has been made, or if the weapon has been taken apart outside of expected maintenance (such as for normal cleaning and lubrication).

Stripping a Weapon Completely during Cleaning

Although regular maintenance is essential and failure to perform this can lead to premature wear or damage, incorrectly maintaining or excessive dismantling can also cause issues.
Stripping and cleaning a gas powered weapon only entails splitting the slide and frame or receiver on a rifle, checking seals, wiping dirt from moving parts and applying fresh lubricant. Removing parts, such as the trigger mechanism, can cause damage and is considered user error.

Maintaining an electric powered weapon only typically entails basic cleaning to ensure the item is free from dirt and debris. Any further work, such as gearbox maintenance, should be carried out by our Shop Technicians.

Use of Poor Quality BBs

There are many different brands and types of BBs available and you do not have to purchase them from ourselves, however we do ask that you ensure that the ones you do use are of good quality.
Please don't use cheap / low quality BBs in airsoft replicas supplied by us, if we find evidence that low quality BB have been used we may not be able to accept a return or offer a refund.

Unfortunately, more and more RIFs booked in to our workshop with damage caused by a poor choice of BB. Poor quality BB’s are BB’s which have been manufactured in a location with poor quality control, resulting in ammo which breaks easily, has mold lines, injection marks or poor weighting ratio.

We recommend any of the brands that you will see available on our website, if we feature the BBs on our website we have typically tested them thoroughly and can confirm they are safe to use with your Airsoft Weapons.

Accidental Damage by Dropping, Miss-use and Debris etc:

Although airsoft guns are typically built and designed to last they are at the end of the day still toys, and as such are not manufactured to the same build quality as real firearms. Dropping, hitting, throwing, and dipping in mud etc can cause permanent damage to airsoft replicas. We cannot accept returns of weapons that have been mistreated, abused or with parts missing and broken etc.

Use of the incorrect Charging unit:

Please ensure that when charging batteries the correct type of charger is used. For example, do not use a Li-Po charger to charge a Ni-Mh battery, or a Ni-Mh charger to charge a Li-Po battery. Please read all supplied instructional material, as we cannot accept the return of items damaged in this way.

Included Free Chargers / Batteries:

A number of manufacturers include a free battery and charger in the box, although this can be quite handy when just starting out, we would always highly recommend purchasing a seperate battery and charger.

The reason for this is it is typical for these items to be a very cheap / low quality product that will not allow you to get the best out of your new gun. The charger is usually of an EU style 2-pin plug  which can be used in a normal UK shaver socket and does not offer safety features, included on aftermarket options, like an auto-shut off feature when the battery is fully charged, the battery is also usually of a lower capacity than aftermarket ones and will need recharging far more often.

Due to the nature of these items, and the fact that we do not stock them separately, unfortunately we cannot accept returns of these batteries and chargers if they come supplied with a weapon as a ‘free gift’ from the manufacturer.

Removing Screws, Nuts and other Parts using the Improper Tools:

We cannot accept the return of items which have been taken apart using the wrong tools, or have had screws, nuts or bolts damaged due to mistreatment. Please ensure that you do not use ball headed Allen keys on any airsoft equipment, as this can lead to threading and serious damage.
Please note, this includes all screws and nuts, including the quick change spring release nut at the back of some receivers.

Use of Incorrect Lubrication:

Do not use lubrication which is not designed for use with airsoft products. We cannot accept returns, or cover the cost of repairs for weapons which have been damaged through the use of inappropriate lubricants.

Examples of an appropriate range of lubricants are the Abbey range of lubricants found on our website.

Examples of inappropriate lubricants are: WD40, abrasive lubricants, and mineral oil based lubricants.